How Do Credit Card Refunds Work?

Credit cards can be a convenient way to make purchases, but sometimes you need to return an item for one reason or another. Using a credit card means you don’t receive money in your bank account. Instead, there are a couple of steps needed to get it done. 

Let's look at how credit card refunds work. 

How does a refund on a credit card work?

If you’re refunded for a purchase made with your credit card, the merchant typically credits the applicable purchase amount back to your credit card issuer. Then, the issuer credits your account for the refund amount, and that appears as a credit on your credit card statement. 

How long does a credit card refund take?

In general, it may take anywhere from a few days up to several weeks to receive a credit card refund. However, the timeline depends on the merchant’s refund policy, which can vary by merchant. They should disclose their processing timeline for a qualifying refund.

It's typically best to review and understand a merchant’s return policy before making a purchase with your credit card, particularly if you’re making a larger purchase.

Credit card vs. debit card refunds

The main difference between credit card and debit card refunds is where the refund goes. With a credit card, that transaction is credited to your account balance, lowering your credit utilization. With a debit card, on the other hand, refunds go directly back into your linked bank account. 

However, keep in mind that credit card purchases come with more robust protections than debit card purchases. For example, if there’s an unauthorized transaction on your credit card, you may only be liable for up to $50, whereas you may be liable for the entire transaction if it’s made with your debit card.  

What if a merchant won’t refund you?

Some sellers may state in their policies that they deduct shipping costs, charge a restocking fee or have other fees for returns. In some cases, you may not be eligible for a refund, and the merchant will reject your refund request. For instance, the item you want to return might have been marked as a final sale, or the seller may only offer store credit. 

If, however, a merchant refuses to issue a refund when you believe you're entitled to one, you can dispute the charge through your credit card company. In that case, you’ll generally need to provide supporting documentation, and the card issuer will review the issue and resolve the dispute. If your dispute is approved, your account will be refunded.

You must contact your card issuer within 60 days of the credit card bill with the disputed charge, and the credit card company must resolve the dispute within 90 days of receiving the complaint. Keep in mind that you should only dispute a charge after you’ve attempted to contact the merchant and resolve the issue first. 

What happens to rewards when you’re issued a refund?

You don’t typically get to keep points, miles or cash back earned on a purchase you’ve returned. In general, points earned from a now returned purchase would be deducted from your rewards account balance when the refund is processed. Refer to your credit card terms and conditions to understand your issuer’s policy regarding the impact on earned rewards from returned purchases.

Frequently asked questions: Credit card refunds

How does a refund impact your creditworthiness?

In most cases, receiving a refund won’t affect your credit. Refunds aren’t usually reported to the credit bureaus and don’t appear on your credit report. However, refunds may lower your credit utilization. That may have a positive impact on your credit score, assuming you don’t make any other credit card charges.

Does a refund count toward your credit card payment?

A refund does not count as a payment. While a refund credited to your account may reduce your overall balance (and, in some cases, the minimum payment), you're still responsible for making at least the minimum payment by your due date.

Why do I have a negative balance after a refund?

If you have a balance that’s less than the refund amount, your card will have a negative balance once you receive your return credit. For example, if your balance is $0 and you receive a refund of $50, your balance will be -$50. Some issuers will apply the negative balance to new purchases you make with your card or mail you a check for the amount of balance.

Disclosure: This article is for educational purposes. It is not intended to provide legal, investment, or financial advice and is not a substitute for professional advice. It does not indicate the availability of any Citi product or service. For advice about your specific circumstances, you should consult a qualified professional.

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